Summary of Experiences
B2X Corporation
Chief Executive Officer and President and Member of the Board of Directors
Platform Learning Inc.
Chief Information Officer
Columbia House Corporation
Corporate Vice President, Technology Operations
USA Networks Corporation
Corporate Vice President, Technology
Ticketmaster Corporation
Corporate Vice President, Technology

Ticketmaster a USA Networks Company

Corporate Vice President, Technology

Ticketmaster is a $4 billion dollar B2C e-commerce and offline services ticketing, merchandising and entertainment management retailer a global company processing 60 million calls and 400 million web based and offline customer transactions annually in the US, South America and Europe.

Mr. Sorisi, served as the Corporate Vice President of Technology for Ticketmaster, where during his tenure he was responsible for all technology planning and development for multiple U.S. and international operations. Mr. Sorisi was instrumental in developing and deploying the companies first B2C internet web site, over 16 global call centers and 4 global data centers scaling the company over 8 years from early stage growth to a billion dollar global success.

He played an instrumental role in scaling the company globally from its infancy stages which led to the launch of the largest ticketing and event management services company in the world. Mr. Sorisi took ownership of a 5-year $17 million capital investment plan to scale operations globally. Since the companies inception, Mr. Sorisi grew the IT team from 22 to 300 IT professionals globally. He successfully hired and mentored key IT personnel saving well over $1 million in global recruitment. He designed, tested and deployed website, key transaction applications and supporting global voice & data networks and created a centralized reporting Oracle database system improving global visibility into key metrics. The global system supported 4,500 internal users and over 3500 retail ticketing box office and outlet locations balanced over 4 strategic data centers.

He led the deployment of custom CRM sales applications and the construction and technical support of 16 global call center operations. He led the design and deployment of CTI and IVR applications improving operational talk time by enabling Screen popping technology of customer information resulting in $2.5 in annual savings. Improved credit card approval process and reduced fraud by as much as $2 million annually through implementing tighter integration with third party address, phone and credit verification vendors.

He led the design and launch of up-selling applications for merchandising offers on each customer call and IVR transaction increasing revenues by $50 million annually. He enabled global enhanced call routing features and system access for all users across the enterprise resulting in $5 million in annual savings through the consolidation of call centers. The enhanced call routing features opened up new revenue streams to handle specialty ticketing calls from American Express Gold Card and Broadway show customers.