Press Releases
2008-04-30 eSourcing™ Technology Creates New Worldwide Goods and Services Exchange
2008-04-22 – The Worldwide Goods and Services Exchange
B2X Corporation Acquires Certain Assets of David Brooks and Marisa Christina from Hampshire Group, Limited
B2X Corporation Names Joseph A. Sorisi CEO of Global Online Trade Company
Platform Learning Buyout wave pushes ASPs into deals with big vendors
Platform Learning Automate Your Business Processes
SITEL to support Columbia House's North American Customers from Panama
Columbia House Selects SITEL to Provide Offshore Customer Care Services
Columbia House Reaching over 5,700 Call Center Professionals Monthly
Columbia House Selects Sitel to Provide Offshore Customer Care Services

Reaching over 5,700 Call Center Professionals Monthly!

February 2003

DEAL Columbia House Signs with Sprint to Power 100 Million-Minute Call Center World’s Largest Direct Marketer of Home Entertainment Implements New, Three-Year Voice Services Deal
Columbia House has enlisted Sprint (NYSE: FON, PCS) to provide virtually all of the voice services that power the world’s largest direct marketer of music, videos and DVDs. The three-year, multimillion dollar agreement marks the imminent completion of Columbia House’s conversion to Sprint services.

Through the new agreement, Sprint becomes the sole provider of voice services to the Columbia House call center in Terre Haute, IN – a facility that handles more than 100 million minutes of conversation per year with members from across North America. The services include enhanced and interactive voice services to help Columbia House provide the best service to its 16 million-plus members. The agreement also includes voice service for the Columbia House headquarters in New York, and certain Internet Protocol (IP) services that enable employees to connect remotely to the Columbia House network.

“Columbia House is always looking for ways to give its members an enjoyable shopping experience,” said Joseph A. Sorisi, Columbia House vice president. “With our new agreement with Sprint, we can continue to focus on advancing the Columbia House business, while delivering true value to our customers.”

Added Paul Deering, vice president, Sprint Business -Northeast, “Columbia House depends on its communications services to stay connected to 16 million customers in North America. Sprint is pleased that Columbia House has placed its trust in us to deliver the reliable, flexible voice services that they demand.”